BMC Medical
Urgent Device Recall

Affected Serial Numbers

Enter your device serial number below to see the recall status and any action you need to take.

Recall Z-2979-2026  |  Original FW G3-2.00.76  |  Corrected FW G3-2.00.77  |  Total affected 20,160 units

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Serial Numbers by Status

Firmware Version Unconfirmed —
This device has not connected to the cloud, so the firmware version cannot be confirmed. Please continue using your device as prescribed until you receive a replacement so your therapy is not disrupted. Please contact your physician and your Durable Medical Equipment (DME) service provider.
Firmware Version G3-2.00.76 (Affected) —
This device is still running the affected firmware. Please continue using your device as prescribed until you receive a replacement so your therapy is not disrupted. Please contact your physician and your Durable Medical Equipment (DME) service provider.
Firmware Version G3-2.00.77 (Corrected) —
This device's firmware has been corrected. No additional action is required.